Privacy Policy
Special Reminder
- You are welcome to use the services offered by Shenzhen Immotor Technology Co., Ltd. ("Immotor" or
"We") platform (including, but not limited to, PC and various wireless handheld terminals such as mobile
phones and PAD), which means that you trust Immotor to handle your information and that Immotor
understands the importance of your trust, and in view of this Privacy Policy ("This Policy")
- This policy applies only to all products and services offered by Immotor. In particular, this policy
does not apply to services provided to you by other third parties.
- Be sure to read and understand this policy carefully, especially the red and bold section, before you
use the services provided by Immotor. When you use Immotor's products or services, you are deemed to
have read, understood and agreed to this policy and to the collection, storage, use, sharing, and
protection of your personal information in accordance with this policy. If you do not agree to any of
the terms of this policy, please immediately stop using or access the services provided by Immotor. If
you have any questions, comments or suggestions about the contents of this policy, please contact
Immotor customer service email: [email protected] (pending)
- This policy will help you understand the following:
- - The collection and use of personal information
- - Our use of cookies and similar technologies
- - How we store personal information
- - User rights
- - The security of personal information
- - Sharing, transfer and public disclosure of personal information
- - Terms of Use for Minors
- - Amendments and notices to the Privacy Policy
- - How to contact us
I. The collection and use of personal information
- Personal information refers to information recorded electronically or in other way that can identify a
natural person individually, or in combination with other information, including: mobile phone number,
user password, location information, camera, phone gallery, recording information, microphone, log
information, device information, IP address.
- Personal sensitive information refers to personal information that, if disclosed, illegally provided or
misused, may endanger the safety of persons and property and can easily lead to damage to personal
reputation, physical and mental health or discriminatory treatment, etc., including: mobile phone
number, user password, location information, etc. Sensitive personal information covered in this policy
will be highlighted in bold red font.
- Anonymized processed information is information that through the technical processing so that the
subject can not be identified, and after processing can not be restored. Anonymized processing of
information does not belong to personal information.
- Immotor collects and uses your personal information for the purposes described below in this policy:
- (1) The collection and use of your personal information in delivery of core business functions. Immotor
may collect, save, and use the following information about you to achieve the following features:
1) Information You Voluntarily Provide to Us
- • Registered Account Data: When you register an account with us,
we may collect your account name and contact details, such as your email address, phone number, user
name, and login credentials. During your interaction with the Services, we may further collect your
nickname, country code, language preference or time zone information into your account.
- • Non-registered Account Data: If you do not want to provide your account data when you
start to use any of the Services, you may still use certain Services, such as searching and browsing
features on the App. Collection and use of the Personal Data collected here will be limited to: the time
of entering the App, operating system of your mobile phone, and the purposes you have authorized in
using the additional functions of the App and/or the Smart Devices. For instance, if you enable the
location setting, the location data will be uploaded for supporting the function. Once you exit, we will
remove your data instantly and permanently.
However, if the Services you request or purchase are based on your account, please go to the
registration/login page for guidance.
- • Feedback: When using feedback and suggestion features in the Services, we will collect
your email address, mobile phone number and your feedback content to address your problems and solve
device failures on a timely basis.
- Information based on additional functions:
- In order to offer you with more convenient and higher-quality Services with optimized user experiences,
we may collect and use certain information if you consent to use of additional functions in the App.
Please note, if you do not provide such information, you may continue to
use basic Services of the App
and connected Smart Devices, but certain features based on these additional functions may not be
available. These additional functions may include:
- Additional functions based on location
information:
- When you enable the location-based functions through permission settings on your mobile device, we will
collect and process your location information to enable these functions, such as pairing with your Smart
Devices. Also, we may collect information about your: a) real-time and precise location, for instance
when you choose to use the automation scenarios for controlling your Smart Devices, or b) non-precise
geo-location when you use certain Smart Devices or the Services, such as swap station.
- You may disable the collection and use of your location information by changing your mobile device
settings ("My - Setting - Privacy Setting - Switch on/off Location Information"), upon which we will
cease to collect and use your location information.
- Additional services based on
camera:
- You may use the camera to scan the code by turning on the camera permission to pair with a Smart Device,
take photo, etc. Please be aware that even if you have agreed to enable the camera permission, we will
only obtain information when you actively use the camera for scanning codes, video recording, etc.
You may opt-out the using of camera permission: "My - Setting - Privacy Setting - Switch on/off Camera".
- Additional services for accessing and uploading
pictures/imagebased on photo albums (picture library):
- You can use this function to upload your photos/pictures/image after turning on the photo album
permission, so as to realize functions such as changing the avatar, releasing swap station by providing
photo proofs, etc.
You may opt-out the using of photo album permission: "My - Setting - Privacy Setting - Switch on/off
Photo Album".
- Additional services based on storage permission (Android):
- The purpose is to ensure stable operation of the App by utilizing the storage permission. After you give
or indicate the permission to read/write your mobile device’s storage, we will access pictures, files,
crash log information and other necessary information from your mobile device’s storage to provide you
with functions such as information publications, or recording the crash log information locally.
- You may opt-out the using of storage permission: "My - Setting - Privacy Setting - Switch on/off
Storage".
- Additional services based on Notification permission:
- The reason why we ask you for the permission is to send you notifications about using the Smart Devices
or Services, especially if you have purchased subscription service and you require an alert or message
so that you can capture the real-time status.
- You may opt-out the using of App notifications: "My - Setting - Privacy Settings - Switch on/off
Notifications".
- Additional services based on Bluetooth permission:
- You can enable Bluetooth functions after turning on the permission, including controlling the Smart
Devices, acquiring status of, discovering and configuring Smart Devices. In these functions, we will
communicate with Smart Devices via Bluetooth. Please be aware that even if you have agreed to enable the
Bluetooth permission, we will only use Bluetooth for communication in these scenarios on Immotor O&M
app: Workstation ->Station Management ->Bluetooth Unlocking.
- You may opt-out the using of Bluetooth via "My - Settings - Privacy Setting - Disable/Enable Bluetooth
permission".
- Please note that if you turn on any permission, you authorize us to collect and use relevant personal
information to provide you with corresponding Services. Once you turn off any permission, we will take
it as a cancellation of the authorization, and we will no longer continue to collect Personal Data based
on the corresponding permissions, and the related functions may be terminated. However, your decision to
turn off the permission will not affect previous collection and use of information based on your
previous authorization.
2) Information We Collect Automatically
- • Mobile Device Information: When you interact with our Services, in order to provide and
maintain the normal operation of our Services, to improve and optimize our Services, and to protect your
account security as well, we automatically collect mobile device information, such as mobile device
model number, IP address, wireless connection information, the type and version of the operating system,
application version number, push notification identifier, log files, and mobile network information.
Meanwhile, we will collect your software version number. In order to ensure the security of the
operating environment or to provide services, we will collect information about the installed mobile
applications and other software you use.
- • Usage Data: During your interaction with our websites and Services, we automatically
collect usage data relating to visits, clicks, downloads, messages sent/received, and other usage of our
websites and Services.
- • Log Information: When you use the App, in order to improve your user experience, the
system and exception log may be uploaded, including your IP address, language preference setting,
operating system version, date or time of access, so that we can facilitate and accurately identify
problems and help you solve them in timely manner.
- Please note that one cannot identify a specific individual by using device information or log
information alone. However, if these types of non-personal information, combined with other information,
may be used to identify a specific individual, such information will be treated as Personal Data. Unless
we have obtained your consent or unless otherwise provided by data protection laws and regulations, we
will aggregate or desensitize such information.
3) Smart Devices Related Information:
- When you use a Smart Device, we will collect some basic and pre-embedded information of the Smart Device
and the information generated during your use of the Smart Device.
- • Basic Information of Smart Devices: When you connect
your Smart Devices with the
Services, we may collect basic information about your Smart Devices such as device name, device ID,
online status, activation time, firmware version, and upgrade information.
- • Information collected during the process of connecting to a
Smart Device: If you need to
connect the Smart Device via Bluetooth, we will collect the Mac address of the smart device.
- • Information Reported by Smart Devices: Intelligent
devices only report their own
operating status and faults. Your limited operations on smart devices are all completed through the app,
therefore, smart devices will not collect and report information related to user privacy.
- Exceptions with authorized consent You fully understand and agree that Immotor collects and uses your
personal information without your consent and may not respond to your request to correct, modify,
delete, and log off the information if:
- 1. related to national security, national defense security.
- 2. related to public safety, public health, major public interests.
- 3. In connection with judicial or administrative law enforcement, such as
- 4. in order to safeguard the lives of you or other individuals, property and other major legitimate
rights and interests.
- 5. the personal information collected is your own disclosure to the public.
- 6. obtaining personal information from legally publicly disclosed information, such as legitimate news
reports, government information disclosure and other channels.
- 7. according to the signing and performance of relevant agreements with you or other written documents
necessary.
- 8. used to maintain the safe and continuous operations of the products or services provided, such as the
detection, disposal of product or service failure.
- 9. necessary for legitimate news reporting.
- 10. according to your requirements to achieve product functions and services necessary.
- 11. When an academic research institute conducts statistical study or research, and in the public
interests discloses results of academic research or description, which contains de-labeled personal
information.
- 12. other circumstances prescribed by laws and regulations.
- You are aware that the services mentioned above may require you to turn on your
location (geolocation),
camera (camera, microphone), phone gallery, and Bluetooth on your device to enable the collection
and
use of the information involved. You can view the status of these permissions in your device
settings,
and you can turn them on or off at any time at your discretion. Please understand and agree
that by
granting any permission, you authorize us to collect and use the relevant personal information to
provide you with the corresponding services. When you turn off any of the permissions, indicating your
withdrawal of the consent, Immotor will no longer continue to collect and use the relevant personal
information based on the corresponding permissions, and will not be able to provide you with the
services accordingly. However, your decision to turn off permissions does not affect the collection and
use of information based on your previous authorization prior to the change.
II. The use of cookies and similar technologies
- Cookies and similar technologies are commonly used in the Internet. When you use the Immotor service,
Immotor may store cookies, Flash cookies, or other local storage (collectively, "cookies") on your
computer or mobile device that typically contains identifiers, site names, and some numbers and
characters. Cookies enable websites to store data such as your preferences or items in your shopping
cart. Immotor uses cookies and similar technologies to better understand and improve its product or
service, ensuring the safe and efficient operation of the product and service.
- Immotor may set cookies or anonymous identifiers for authentication and security to confirm that you are
safely logged into the Services or that you have been involved in illegal acts such as theft, fraud,
etc. These technologies also help Immotor improve service efficiency, sign-in and responsiveness.
Immotor undertakes not to use cookies for any purpose other than those described in this policy.
III. How we store personal information
- 1) The period of information storage
- 1. Account information: Immotor will retain your personal information while you use the Immotor platform
service. Upon request to cancel your account, Immotor deletes the corresponding information.
- When you request the deletion of personal information or the cancellation of your account, Immotor will
store your existing personal information for the minimum period specified by law or regulation, and
Immotor will no longer use your personal information commercially for the minimum period required by law
and regulation. Immotor anonymizes your personal information beyond the above-mentioned period of
storage, but your request to cancel your account may not be subject to a minimum period of storage for
the time being if the following circumstances occur.
- 2.1 In order to cooperate with the People's Procuratorate, public security organs and state security
organs in investigating criminal acts arising from the use of the Immotor service, and to better protect
the safety of the lives and property of other users, when the user requests to cancel the account,
Immotor will encrypt and isolate the archived user's personal information during the limitation period
for the prosecution of crimes under the Criminal Law;
- 2.2 In the event of serious violations of laws and regulations, user agreements, etc. in the course of
your use of the Immotor services, your illegal, breach of contract and corresponding platform credit
history will be kept permanently.
- 2) The place where the information is stored
- 1. In accordance with laws and regulations, Immotor stores your personal information collected and
generated during its operations on overseas servers.
- 2. Immotor does not exist to provide personal information to any parties outside of operating country.
In the event of future transfers of personal information in this nature, Immotor will explicitly inform
you of the purpose of the personal information leaving the operating country, the recipient, security
measures, etc., with your consent.
IV. Your personal rights
- 1) Access your personal information
- You have access to your personal information, with the exception provided for in laws and regulations.
If you want to exercise data access, you can access it yourself by:
- You can view your username, mobile phone number, and permissions through Immotor O&M Console-> Member
Management -> Account Admin.
You can view your personal profile picture, username, and user ID through Immotor O&M Manager.
- 2) Correct your personal information
- You can modify your account information (username and mobile number), reset your password through
Immotor O&M Console-> Member Management -> Account Admin.
- You can reset the user password via Immotor O&M Manager.
- 3) Delete your personal information
- You can request the deletion of personal information in the following situations:
- 1. Immotor processes your personal information in violation of laws and regulations.
- 2. Immotor collects and uses your personal information without your consent.
- 3. Immotor processes of personal information in violation of the agreement between the two parties.
- 4. You no longer use Immotor products or services, or you request to cancel the account.
- 5. Immotor no longer provides you with products or services.
- 4) Cancel your account
- You can request to cancel your account by:
- 1. Log in to Immotor O&M Manager and submit your account cancellation request through the O&M Console->
Member Management -> Account Admin.
- 2. After you voluntarily cancel your account, Immotor will stop providing services to you and will store
your personal information for the period stipulated in this policy, and Immotor will anonymize your
personal information after the expiration of the term of protection.
- 5) Change the scope of your authorized consent
- 1. Each business function requires some basic personal information to be completed (see "I. Collection
and Use of Personal Information" in this policy). You may at any time give or withdraw your
authorization consent for the collection and use of additionally collected personal information.
- 2. You may set or turn off the relevant permissions on your device (see "I. Collection and Use of
Personal Information") in your device to change the extent to which you authorize Immotor to continue to
collect personal information or to withdraw your authorization.
- 3. When you withdraw your consent, Immotor will no longer process the appropriate personal information.
However, your decision to withdraw your consent will not affect the processing of personal information
previously based on your authorization.
- 6) Report a complaint
- If you believe that your personal information rights may be infringed, or if you find clues that violate
your personal information rights, you can contact Immotor via customer service email.
- 7) Access to the Privacy Policy
- You can view the full contents of this policy on the registration page or by logging into your personal
account -> Settings -> Privacy Policy.
- 8) Operation termination and informing rights
- 1. In the event that immotor's products or services cease to operate, Immotor will make an announcement
on the Immotor platform at least 30 working days in advance and stop collecting personal information in
a timely manner.
- 2. After the cessation of operations, Immotor will stop the commercial use of personal information and
anonymize the personal information collected after meeting the minimum period of storage stipulated by
laws and regulations.
V. How we protect your personal information
- 1) Immotor will adopt strict security systems and industry-wide security
technologies and procedures to ensure that your personal information is not lost, disclosed, damaged or
accessed or used without authorization.
- 2) Immotor establishes specialized management systems, processes and
organizations to ensure the security of information. For example, Immotor assigns access to data in
strict accordance with its job responsibilities and signs nondisclosure agreements with its stakeholders
that require them to comply with confidentiality obligations.
- 3) Immotor takes the following security technical measures to protect
your personal information:
- 1. the user's personal information is encrypted and stored in the server through the data isolation
technology in storage.
- 2. data transfer using encryption transmission.
- 3. strictly controlled data access, and a sound data access request and approval system in place.
- 4. the establishment of data security monitoring and approval system, comprehensive data security
control.
- 4)You understand and understand that, even if Immotor has taken such
reasonable and effective measures and complied with the standards required by applicable law, it is not
always possible to guarantee the 100 per cent security of the information, such as the loss, disclosure,
destruction or unauthorized access or use of your personal information due to technical limitations and
possible malicious means, immotor will notify you in a reasonable and effective manner (e.g., by push
notification, SMS, etc.) as required by law and regulations, when it is difficult to inform you on a
case-by-case basis, Immotor will make a reasonable and effective announcement to you in a timely manner:
the basic circumstances and possible impact of the security incident, the disposition measures that
Immotor has taken or will take, the recommendations you may take to prevent and reduce the risk on your
own, the remedial measures for you, etc. At the same time, we will also be in accordance with the
requirements of the relevant regulatory authorities, to report the disposal of user information security
incidents.
- 5) Immotor hereby reminds you that the personal information protections
provided in this policy apply only to the Immotor services, and that once you leave the Immotor
services, you browse or use third-party websites, product services and content resources that may be
included in the Immotor platform, such third-party websites and products are not governed by this
policy, and that the information collected by such third parties is subject to the privacy policies of
third parties. Immotor recommends that you review the privacy policies of such third parties to
understand and be aware of their personal information collection, use and disclosure procedures.
VI. How we share, transfer and publicly disclose personal information
- 1) Share
- Immotor will comply with applicable laws and regulations and keep your personal information
confidential, and Immotor will not share your personal information with others, except in the following
cases:
- 1. Immotor may share your personal information with the outside world in accordance with laws and
regulations, legal procedures or mandatory government requirements or judicial decisions.
- 2. In order to improve the quality of Immotor's products and services or to provide you with new
products and services, Immotor will share your relevant information within the affiliate. We will only
share the necessary personal information and are bound by the purposes stated in this Privacy Policy,
and we will again seek your authorization if we share your personally sensitive information or if the
affiliate changes the purpose for which personal information is applied and processed.
- 3. In order to safeguard the legitimate rights and interests of users, immotor may provide you with the
information necessary to resolve a transaction dispute or dispute with a party to your transaction or a
third party with an interest in the transaction in order to assist in the handling of a transaction
dispute or dispute relating to you.
- 4. To provide the necessary information for the protection of the public interest, property or security,
to the extent required or permitted by law.
- 5. To obtain your express consent or authorization.
- 2) Transfer
- Immotor does not transfer your personal information to any company, organization or individual, except
in the following cases:
- 1. Transfer with express consent: With your express consent, Immotor will transfer your personal
information to other parties.
- 2. In the event of a merger, acquisition or liquidation of Immotor, or other circumstances involving a
merger, acquisition or liquidation, if the transfer of personal information is involved, Immotor will
require the new company or organization holding your personal information to remain subject to this
policy, otherwise Immotor will require the company, organization and individual to seek your authorized
consent again.
- 3) Public disclosure
- Immotor will only publicly disclose your personal information if:
- 1. With your express prior consent or authorization, or as required by law, Immotor may publicly
disclose your personal information.
- 2. In the event of a violation of laws and regulations or a serious violation of the agreements and
rules of the Immotor Platform, or in order to protect the personal property of Immotor platform users or
the public, Immotor may disclose personal information about you in accordance with laws and regulations
or with your consent, including related violations and measures taken against you by the Immotor
Platform.
- 4) Exceptions to obtain prior authorization and consent for the sharing, transfer or
public disclosure of personal information.
- The sharing, transfer, and public disclosure of your personal information does not require prior
authorization from you to:
- 1. related to national security, national defense security.
- 2. related to public safety, public health, major public interests.
- 3. In connection with judicial or administrative law enforcement, such as criminal investigation,
prosecution, trial and enforcement of sentences.
- 4. in order to safeguard the lives of you or other individuals, such as major legitimate rights and
interests, but it is difficult to get my consent.
- 5. Personal information that you disclose to the public on your own.
- 6. Collect personal information from legally publicly disclosed information, such as legitimate news
reports, government information disclosure and other channels.
VII. Terms of Use for Minors
- 1)Under the guidance of your guardian before using the Immotor service.
If your guardian does not agree to any of the content of this policy, you should immediately stop using
the Immotor platform.
- 2) Immotor protects the personal information of minors in accordance
with the relevant laws and regulations of the State and will only collect, use, share or disclose the
personal information of minors if permitted by law, with the express consent of parents or other
guardians or if necessary to protect minors.
VIII. Amendments and notices to the Privacy Policy
- 1)Immotor reserves the right to amend any provision of this policy, and
in the event of a change in the content of this policy, Immotor will publish the revised content
directly on the Immotor platform, which is deemed to have been notified to the user by Immotor. Immotor
can also prompt the user for changes in other appropriate ways.
- 2) If you continue to use the Immotor services after Immotor announces
the changes, you have fully read, understood and accepted the full contents of these revised policies
and will use them in accordance with this Policy, and you shall stop using the Immotor services if you
do not agree to the changes made to the relevant provisions of this Policy. If you continue to use the
Immotor services, you agree and accept any changes made by Immotor to the terms of this policy.
- 3)If the following changes occur on the "Immotor" platform, "Immotor"
will revise this policy accordingly in a timely manner:
- 1, "Immotor" service model has under changed significantly. such as the purpose of processing personal
information, the type of personal information processed, the use of personal information, etc.
- 2, "Immotor" ownership structure, organizational structure and other major changes. such as business
adjustments, bankruptcy mergers and acquisitions, such as owner changes.
- 3. Changes in the main objects of personal information sharing, transfer or public disclosure.
- 4. Your right to participate in the processing of personal information and the manner in which it is
exercised have changed significantly.
- 5, we are responsible for handling personal information security department, contact information and
complaint channels change.
- 6. When the personal information security impact assessment report indicates that there is a high risk.
Ⅸ. How to contact us
- If you have any questions about this policy or any complaints or comments regarding the handling of your
personal information, please contact us through the following channels and we will respond to you within
15 business days:
Send an e-mail [email protected].
- If you are not satisfied with the outcome of the Immotor processing, or if you believe that Immotor's
personal information processing has harmed your legitimate rights and interests, you may bring a suit in
a people's court where Immotor is located.